Guide to Understanding Queue Management

Guide to Understanding Queue Management

Get ahead of the industry with a perfect que management system by eliminating long queues while shortening waiting time for customers. With innovative software and hardware solutions to help combat issues in que management as well as visitor reception, your business can now experience enhanced customer satisfaction while enjoying your services irrespective of the industry. From retail stores to hospitals, banks and even government offices across UAE, Aristo Star not only excels in improving a customer’s experience but even the efficiency of employees with a systematic and organized approach to decreasing waiting time. Aristo Star offers its solutions in various forms, get in touch with the team to get started!

How It Works

In order to ensure you are making the most out of your Aristo Star que management system, it becomes important to understand how they work and what their core purposes are. Firstly, they help analyze the flow of the visitors or customers. By analyzing this, a business is then prepared for what kind of que management tools they would require streamlining the journey of a visitor from Ticket Dispensers to the Digital Signage or Calling Unit until they receive their service and check out. Secondly, it becomes important to take note of the method of arrival of your target audience and visitor. By studying the arrival patterns of your visitors, you will be well equipped for the busiest of hours and days to come. Lastly, a que management system also helps assess a customer’s behavior.

Our Queue Management Solutions

Ticket Dispensers

One of the most popular methods of que management is through the classic ticket dispensers. This solution has proven to be efficient and self-explanatory in combination with callers installed at the employees’ desks to inform the customer when it is their turn to be addressed. These dispensers work as a perfect tool to deal with queues at the point of arrival.

Digital Signage

While waiting for their turn, a customer can now stay engaged and entertained with new and relevant information which can be displayed on digital signages. This form of rich media acts as a solution to keep customers occupied and patient. These digital signages are most commonly powered by Pixlview as it supports HTML content as well as live TV.

Calling Unit

As a final stage to the que management journey, Aristo Star is available as both, a software as well as a hardware for customer service staff to reach their audience via tablets, phones and PCs too.

Industries We Work With

Retail

Be it shopping online or in a brick-and-mortar store, the customers’ experience takes prime importance and ensuring they are encountering a seamless shopping experience is crucial. An efficient que management system such as Aristo Star can optimize that journey by effectively managing their needs.

Bank

The best way to transform the delivery of service, especially in that of the banking industry would be to ensure the quality of the service offered to customers and if the KPIs set are being met. With Aristo Star que management system banking services and user journeys are now made better from start to finish.

Healthcare

By streamlining service operations, patients who now visit healthcare facilities can receive top notch care by the industry experts and specialists without the hassle of dreadful waiting lines.

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